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Privacy Policy

Effective Date: [01/08/2015]

Star Community Service is committed to protecting your privacy and handling your personal information responsibly. This privacy policy outlines how we collect, use, store, and protect your information when you engage with us—whether by visiting our website, donating, volunteering, or participating in our programs.

1. Who We Are

Star Community Service is a registered nonprofit organisation in the United Kingdom. We support individuals with learning disabilities and mental health challenges through inclusive programs, training, and community activities.

2. What Information We Collect

We may collect and store the following types of personal information:

  • Name and contact details (email, phone, address)

  • Donation history

  • Volunteer or participant registration information

  • Feedback or communication records

  • Website usage data (via cookies and analytics)

We only collect the information necessary to provide services, process donations, or improve your experience with us.

3. How We Use Your Information

We use your information to:

  • Manage programs and services

  • Process donations and send receipts

  • Communicate updates, events, or appeals (if you’ve opted in)

  • Improve our website and outreach

  • Fulfill our legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Your consent (e.g., for email newsletters)

  • Contractual necessity (e.g., when you register for a service)

  • Legal obligation

  • Our legitimate interests (e.g., communicating with supporters)

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations. If you request to be removed from our records, we will comply wherever legally possible.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to or restrict processing

  • File a complaint with the Information Commissioner’s Office (ICO)

7. Security Measures

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. This includes encryption, secure servers, and limited access controls.

8. Cookies and Website Data

Our website may use cookies to improve functionality and understand how visitors interact with it. You can control cookie preferences through your browser settings.

9. Third-Party Services

We may use trusted third-party providers (e.g., payment processors or email platforms) who process data on our behalf. They are bound by data protection agreements and cannot use your data for their own purposes.

10. Contact Us

If you have any questions about this privacy policy or your data, please contact us:

Star Community Service
Address: 60 Tottenham Court Road, Office 196 Fitzrovia, London W1T 2EW
Email: Support@STARScommunity.co.uk
Phone: 07770670651

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